G'day All,
I have a bit of a problem here...
i have had a subscription since late 2008 and besides a stuff up with PAYPAL in aug-sep of 2010 have been paying in regular....
i go overseas for a while to come back to find a message to say a price increase is in affect
( I know, cost of bandwidth, ect ect) but it's alright... pay $45.00 and you will get your "GOLD" status
I pay the $45.00

i come back 2 weeks later, log on and get a - you need to pay $95.00 to get your GOLD....... ect ect
i have sent mesages to the help team and a PM to the boss but have heard nothing... not a peep
and it has been 2 weeks
Someone, please tell me this is an error... please

Mitch
VK6FMLL

see below for payment details



Gold Memberships are $300 starting August 1, 2011
On August 1, 2011, the price of Gold (lifetime) memberships increased to $300.
Anyone who already has a Gold membership before August 1 will continue to have that Gold lifetime membership.
Anyone who had a current PayPal monthly subscription (minimum $5) in effect prior to August 1 will be allowed to receive the Gold membership at the old $200 price
To qualify for the $200 price after August 1, the monthly PayPal subscription must have been in effect before August 1, and it must remain in effect until a total of $200 has been received. Any lapse in the subscription will void the plan and the $300 price will be in effect starting August 1
Our records show you had a monthly PayPal subscription of $5.00 at one time, but you allowed it to expire or lapse, and it is no longer valid

Combined donations for all attached accounts
Callsign Date Type Amount Reference
VK6FMLL 16-Aug-2011 PayPal Subscription $5.00 45731465J93300149
VK6FMLL 03-Aug-2011 PayPal $45.00 3KC27215AL0788032
VK6FMLL 16-Jul-2011 PayPal Subscription $5.00 6KK87353AD361801D
VK6FMLL 16-Jun-2011 PayPal Subscription $5.00 15Y403879U557304Y
VK6FMLL 16-May-2011 PayPal Subscription $5.00 4FT14233LJ160042T
VK6FMLL 16-Apr-2011 PayPal Subscription $5.00 05U19863TP626050D
VK6FMLL 16-Mar-2011 PayPal Subscription $5.00 3YV183302M890124D
VK6FMLL 16-Feb-2011 PayPal Subscription $5.00 119917172P8153522
VK6FMLL 16-Jan-2011 PayPal Subscription $5.00 6EN18954RW848773C
VK6FMLL 16-Dec-2010 PayPal Subscription $5.00 1E10588204326035V
VK6FMLL 16-Nov-2010 PayPal Subscription $5.00 60P47423L7846923K
VK6FMLL 16-Oct-2010 PayPal Subscription $5.00 14023879R2868393X
VK6FMLL 22-Jul-2010 PayPal Subscription $5.00 2V587935V5594393U
VK6FMLL 30-Jun-2010 PayPal Subscription $5.00 6TX868833T071273A
VK6FMLL 22-May-2010 PayPal Subscription $5.00 9GH84574RE617394W
VK6FMLL 22-Apr-2010 PayPal Subscription $5.00 7WT8366745581763H
VK6FMLL 22-Mar-2010 PayPal Subscription $5.00 691252776D708854Y
VK6FMLL 25-Feb-2010 PayPal Subscription $5.00 8LR407193X913334D
VK6FMLL 25-Jan-2010 PayPal Subscription $5.00 36D307206G1504726
VK6FMLL 22-Dec-2009 PayPal Subscription $5.00 9LL14206C4247704Y
VK6FMLL 25-Nov-2009 PayPal Subscription $5.00 3EF790593X5821736
VK6FMLL 23-Oct-2009 PayPal Subscription $5.00 3EK28743KR669001M
VK6FMLL 19-Oct-2009 PayPal Subscription $5.00 6AC08169CG772362D
VK6FMLL 19-Sep-2009 PayPal Subscription $5.00 0CH37577PF613051E
VK6FMLL 19-Aug-2009 PayPal Subscription $5.00 1G269969WS344923V
VK6FMLL 19-Jul-2009 PayPal Subscription $5.00 42D62155JR219474D
VK6FMLL 19-Jun-2009 PayPal Subscription $5.00 1BV93488ES1187512
VK6FMLL 19-May-2009 PayPal Subscription $5.00 1A2759323K4233510
VK6FMLL 19-Apr-2009 PayPal Subscription $5.00 59N463065A6770049
VK6FMLL 19-Mar-2009 PayPal Subscription $5.00 2SA23610C7466690A
VK6FMLL 19-Feb-2009 PayPal Subscription $5.00 23D02122U15951226
VK6FMLL 19-Jan-2009 PayPal Subscription $5.00 20646866FV354881X
VK6FMLL 19-Dec-2008 PayPal Subscription $5.00 83584553R1952293J
Current Status
Total Donations $205.00
Donated in past 12 months $100.00
Donated in past 24 months $160.00

To upgrade to Gold, make a donation of at least $95.00 now

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VK6FMLL Mitchell Clifford

Looking at your file it seems that you paid the $45 upgrade fee a few days after the prices went up on August 1st.

I agree there was not much warning about the price increase, I only managed to notice because I check into the site a few times a week and upgraded as soon as I saw the message.

In your case it seems unfair as you were away and didn't see the message in time, hopefully they will cut you some slack! It seems that support is really backed up at the moment for unknown reasons, other people have been complaining about lack of response to support emails.

Hopefully once they get to yours they will give you a break and do the upgrade at the old price, it seems to me you have a good case!

Best of luck,

~Dave VA3KAB

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VA3KAB David Bell

Hi David...
whats got me so upset is this statement
quote:

Anyone who had a current PayPal monthly subscription (minimum $5) in effect prior to August 1 will be allowed to receive the Gold membership at the old $200 price

if this is not the case, why put it there...

i do hope they cut some slack

cheers
Mitch

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VK6FMLL Mitchell Clifford

Well bugger me and pickle me grandmother.....
someone did something
I've been upgraded to Gold
no email or message to tell me what happened but all the same i've been upgraded
thank you to who ever did the deed
73's all
Mitch
VK6FMLL

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VK6FMLL Mitchell Clifford

Very happy to hear that Mitch! I guess they are finally getting through their backlog of support requests.
"Pickle me grandmother"? LOL! Never heard that one before :D

73,
~Dave VA3KAB

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VA3KAB David Bell

FYI: Australian colloquialism (pickle me grandmother) made popular by the character Ted Bullpitt in the 70's sitcom "Kingswood Country".

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KE3W Nevins "Frank" Frankel
Temporary QTH: Centralia, Pennsylvania (USA)
http://www.ke3w.com